H.Harloqiun is a full-service speciality store. We will do everything possible to serve you, including contacting you to discuss your online purchase in detail before we process your order. We have served Prom, Pageant and young evening wear customers for many years. We understand how important this purchase is to you. That is why you must review your order carefully. Make sure you have referred to the manufacturer’s size chart for the particular item you are purchasing, and that you have followed the measuring instructions carefully. When you submit your order it will be very helpful to us if you include your actual Bust – Waist – Hip measurements. Any other details that you can provide such as your height, or other measurements that you believe would be helpful, would be appreciated. All of this information can be added in the Comment box. The item(s) you purchase on our website will be special ordered just for you from the manufacturer therefore we are unable to accept returns on any online purchases. We will work very closely with you to do everything possible to make sure that there will not be any problems with your purchase.